Kick in the pants 2018

Northern Rail

We had more angry letters, emails and tweets about Northern Rail (as well as some other rail networks) than any other organisation or individual. There were late moves in 2018 to curtail the worst of ticket jargon and message board nonsense, but every year we hear pledges to improve communication, and every year we get the same complaints about the same issues. It’s high time companies such as Northern Rail, whose staff seem to strike with increasing regularity as services dwindle and prices rice year on year (3.1% from January), stopped taking the mickey.