Which power brings crystal-clear bills?
Plain English Campaign and Which?, the consumer group, are celebrating a breakthrough in energy billing. The first plain English npower bill has received the campaign's Crystal Mark for clarity.
Chrissie Maher OBE, founder of Plain English Campaign, says, "This positive action from one of the big six marks a silver lining for the public who have been left in the dark for too long with confusing bills. It's bound to save time and money for everyone. I know it would help in my choice of energy provider, if I can understand what I'm paying each quarter."
Plain English Campaign have worked with npower to apply the basic principles of plain English to provide a bill that has a clear layout, straightforward language and a jargon-buster to help with unavoidable technical terms.
The chief executive for Which?, Peter Vicary-Smith, is hoping that other energy suppliers will take the plain English route just like npower has, after they finished last out of the big six energy suppliers in a Which? customer satisfaction survey.
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