This site uses session cookies. These cookies do not record any personal information.

Chrissie takes up arms against voice recognition

Following reports that Birmingham City Council's automated phone system is unable to recognise Birmingham accents, Chrissie Maher, our founder commented:-

"The millions of pounds which goes into building these systems is just stupid.

Anyone calling a rent arrears department will be anxious and upset anyway but to then have their voice not recognised because of their accent is awful.

The Brummie accent is instantly recognisable and should be celebrated. You can bet the people who developed these systems are posh or from London."

Media coverage:-

Copyright © 2019 Plain English Campaign. All Rights Reserved.