Plain English campaign news articles

Medical miscommunication

Doctors and nurses are using far too much jargon when dealing with patients, according to a recent survey.

The survey suggested that one in five patients has taken the wrong dose of medication on at least one occasion. It also found that 39% of patients surveyed would like their doctor, nurse or pharmacist to avoid technical terms when explaining medical matters.

Read more: Medical miscommunication

Plain English in Cardiff

We have a small number of places left on our Thistle Cardiff City Centre plain English course on 24 June. To get £50 off one of the remaining spots, contact Terri on 01663 744409, or email

For all updates on any other discounts and further course information, check our Facebook and Twitter pages.

Opt-in scam

This isn’t the first time we’ve mentioned this issue, but it’s now serious enough for the Financial Conduct Authority (FCA) to want to ban it.

The FCA has suggested that ‘opt-out’ selling, where a customer has to untick a box to avoid buying something, is earning £108million a year. Almost a fifth of those falling for the scam are completely unaware of having done so.

Read more: Opt-in scam

More mis-sold deception

We've already commented at length on the mis-sold PPI policy disaster. Banks and building societies have seemingly found a new way to dupe their customers.

Read more: More mis-sold deception

Crisis looms

Pension information is at its worst ever. The uncertainty surrounding decisions made based on such information could be disastrous.

Read more: Crisis looms

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