Last summer, we highlighted a call from the FCA (Financial Conduct Authority) for banks and financial organisations to use plain English.
While some took those suggestions on board, many didn’t. And with well-publicised and worrying recent changes at the FCA, there’s every chance old bad habits could be set to return.
The case for plain English
The independent Inspectorate of Prosecution in Scotland has told prosecutors that their reliance on legal jargon confuses the public.
Using a report on complaints handling and feedback, the Inspectorate highlighted jargon-filled responses to complaints.
Inspectors demanded that the Crown Office’s Response and Information Unit (RIU) respond using plain English. They also suggested that the RIU avoid using terminology unless they’re prepared to explain it.
Plain English diploma
Our plain English diploma gives you an excellent grounding in our techniques. It’s a qualification that sets a precedent. If you have one, it gives you the authority you may need to persuade others in your organisation to write clearly. Additionally, you will be in a great position to pass on legitimate expertise. And you will have earned a widely-respected accreditation from the world’s number one plain language organisation.