Golden Bull winners 1981

• British Rail Travellers-Fare for a letter

'We are very conscious of the need to reduce instances of failure and provide the advertised service to a minimum, and each case is recorded and the reasons closely scruitinised in an effort to avoid a repetition.'

• Cunninghame District Council for an advert (text not available)

• Eagle Star Insurance Company Ltd for a policy (text not available)

• Plymouth City Council for a letter to a newspaper from council leader G E H Creber

'Further to the recent series of articles in the Evening Herald regarding the possibility of Plymouth's boundaries and bearing in mind the concern and anxiety which has been occasioned by some of the comments in the articles, I should like to place on record exactly what the City Council's policy is in regard thereto.'

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• Royal Borough of Windsor and Maidenhead for a letter (text not available)

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• South Wales Electricity Board for a leaflet about conditions of membership

'In the event of any failure or malfunctioning of any component of the apparatus which renders the appliance inoperative and necessitates repair before the appliance will work normally, the Board will, at the request of the consumer within a reasonable period and during normal working hours and subject to the conditions and exceptions set out in paragraphs 2 and 3 below, repair or replace such components free of charge.'

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• Travellers' Insurance Association for a letter (text not available)

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