2011

Her Majesty’s Revenue and Customs HMRC

For an unacceptable number of public complaints received by Plain English Campaign in 2011.

2010

Financial Services Authority

As a regulatory body the FSA is mentioned too often in our public complaints to be ignored. We know they claim to support plain English, but they might need to spruce up their act.

2009

Metropolitan Police Service

For continuing use of jargon and gobbledygook in public information.